Our Selection Process
Expertise finds and reviews the top service professionals in over 200 industries across the U.S. Each month, we research more than 60,000 businesses to help customers find the best-qualified professional for their needs. Our research process is always evolving to keep up with industry changes, so we’re confident that when we say a provider is one of the best, it is.
Finding Potential Picks
First, we identify all the potential providers in a community. We use public databases and customer referrals to collect an exhaustive list of local businesses, checking
their availability and service areas.
Look for Accreditations, Awards, and Licenses
Next, we validate each business’ qualifications. We know which professions require a license or certification to operate in your area, and we find providers who have gone above and beyond to educate themselves in their area of expertise.
Analyze Review Data
We scour public records and information to determine each provider’s reputation. Every provider is analyzed based on the number of professional databases reviewing them, their average review score, and the volatility of their ratings.
Assess Service Capabilities
After our screening processes, we select our finalists based on a provider’s primary area of expertise, the variety of services they offer, and their years of experience.
Mystery Shopping
Finally, our mystery shoppers call each company, identifying themselves as potential customers, to gauge knowledgeability, friendliness, and professionalism.